Tonepie Manuals & User Guides

Tonepie is a professional intelligent pet hardware brand operated by Hefei J&Q Network Technology Co., Ltd (also known as Jiqu). Dedicated to creating a "carefree pet care and clean life," Tonepie focuses on the research, development, and production of smart pet devices. The brand is best known for its innovative automatic cat litter boxes, such as the Q-Clean, Ti Pro, and Ti+ series, which integrate advanced safety sensors, app-based monitoring, and effective odor control systems.

Tonepie products are designed to simplify pet ownership through automation. Their smart litter boxes feature multiple safety protections, including infrared radar and weight sensors, ensuring feline safety during operation. By utilizing the "Smart Life" app, users can remotely monitor their pet's health habits, manage cleaning cycles, and receive status notifications. Tonepie continues to expand its global footprint, offering high-quality, reliable solutions for modern pet families.

• How do I connect the Tonepie smart litter box to WiFi?

  Download and install the 'Smart Life' app. Ensure your phone feels Bluetooth and Location enabled and is connected to a 2.4GHz WiFi network (5GHz is not supported). Add the device in the app and follow the on-screen instructions.

• What type of cat litter is compatible with Tonepie litter boxes?

  Tonepie litter boxes are suitable for clumping cat litters such as small-diameter tofu litter, mixed litter, bentonite litter, and mineral litter. Avoid non-clumping litter or pellets with a diameter larger than 3mm or length exceeding 15mm.

• How do I replace the garbage bag in the Tonepie litter box?

  Press and hold the WiFi button (or the designated function button depending on your model) for about 2 seconds to adjust the waste bin to the bag-changing angle. Remove the old bag, install the new one securely around the pressure ring, and ensure the waste bin door is not obstructed.

• Why is the Tonepie litter box not performing the self-check?

  Ensure the power adapter is original and properly connected. Verify that the barrel fits correctly on the base and that the sensors are not obstructed. If the issue persists, check if the barrel lock buckle is closed.

• What safety features does the Tonepie litter box have?

  The device is equipped with active infrared detection radar and multiple high-precision weight sensors. It automatically stops operation/cleaning if a cat approaches or enters the unit to ensure safety.